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All pets MUST arrive in a secure carrier, cage, or container. Please leave all pets in carriers once in the store. We are not liable for any escape or injury of animals or free-flighted birds not presented and kept in a carrier or cage. Our staff will only remove birds from transportation containers once in our secured grooming area. Even previously clipped birds are often capable of flight with sufficient wind. Escaped birds in Colorado have little chance of survival. We are not liable for owners being bitten by their pets while in-store. For the safety of our staff, owners will not be allowed to restrain their own pets.